The event will focus on how organisations can apply service design thinking to real-world challenges, from increasing engagement and improving outcomes, to navigating complexity, change, and rising demand. It will draw on Thrive’s experience working across charities, health and social care, fitness and wellbeing, and sustainability-led organisations.
Designed for senior leaders, strategists, and decision-makers, the session will explore how service design can be used as a practical strategic tool, not just a design discipline. Topics will include understanding user needs in complex systems, designing joined-up services, prioritising investment, and translating insight into action.
The event will combine strategic insight, real examples, and facilitated discussion, creating space for organisations to reflect on their own challenges and learn from others operating in similarly complex environments.
Oliver Budworth, Founder of Thrive, said:
“Many organisations know they need to change how they work, but struggle to see where to start. This event is about showing how service design can provide clarity, structure, and momentum, helping organisations make better decisions and deliver services that genuinely work for the people they exist to serve.”
The event reflects Thrive’s broader mission to help organisations embrace change, keep moving, and build services that are resilient, human-centred, and fit for the future.
Further details, including dates and registration information, will be announced shortly.