The forces building fairer futures
Charities exist to change lives. But the world around them is moving fast. Funding is tougher, expectations are higher, and keeping up with digital change can feel relentless. Making progress takes clarity, focus and the confidence to act.
We work with charities to help them adapt, grow and stay relevant in a shifting landscape. Whether it’s rethinking a platform, sharpening a message, or improving how people move through your services, we help cut through complexity and focus on what really matters, because when charities move forward, the change they create reaches further.
HOW WE HELP
Charities rarely operate in isolation. They are operating systems that comprise people, processes, systems and experiences. As charities grow, these systems often become less efficient and effective, causing employees to struggle – impacting the experiences delivered and the services provided to beneficiaries.
what we deliver
We help charities and non-profit organisations in three ways:
Improving services
Deep analysis of existing services often reveals ineffective processes, stretched teams, and inconsistent ways of doing things. We diagnose problems, then design optimal solutions covering organisational culture, service delivery, content, systems and processes.
Enhancing experiences
Building an end-to-end picture of the overall experience a charity provides to its wide-range of stakeholders, across all digital and physical touchpoints. Our aim here is to ensure how someone experiences the charity, from their very first interaction, is the very best it can be.
Increasing engagement
Maximising the actions people take at every opportunity is critical to the sustained growth of a charity. We help charities identify ways to increase engagement with all stakeholders, whether that’s to increase income, drive registrations, or reach more people with their cause.
Our work helps answer problems including:
- How do we increase our income?
- How do we recruit more volunteers?
- How do we improve the service we provide to our beneficiaries?
- How do we embed AI into our organisation?
- How can we provide a better experience for our stakeholders across all channels?
- How do we increase the number of corporate partners we have?
- How can we get our website to convert more people?